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Author Topic: GoPro Repair Service  (Read 716 times)

BigT

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GoPro Repair Service
« on: January 05, 2018, 10:26:54 AM »

Hi Hubbers, has anyone used a UK based GoPro repairer that they can recommend. fI have a HERO3 Black that wonít boot up or reckognise the SD card, very annoying as I have never actually used the camera. It just cycles through on off, on off, and the only way to turn it off is to remove the battery.
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CurryKitten

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Re: GoPro Repair Service
« Reply #1 on: January 05, 2018, 11:48:32 AM »

I had a recent issue with my GoPro session - having managed to peel the back off of it in a crash.  I went through the official GoPro site (which ended up in a online chat thing) with me expecting to be able to buy a replacement part and them saying "we don't repair"

They initially offered to give me 20% off a new camera in return for my one, which was obviously stupid, but eventually (for some reasons) decided it was within warranty and swapped it for a new one.

So the reason I mention this is two-fold.  Firstly, if you can provide some sort of proof of purchase and it's got a regular serial number, they might just swap it.  Secondly, some people do seem to have somehow got a repair of their cameras (or perhaps they were just told that's what would happen, and just got it replaced)

BigT

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Re: GoPro Repair Service
« Reply #2 on: January 05, 2018, 01:31:19 PM »

Thanks for the info, unfortunately it is out of any sort of guarantee as I bought it 2 years ago and its been sitting unused since then in favor of my Mobius and Git2 which I also use as dashcams . The GoPro crashed during a firmware update and now is now just cycling through start up and shut down.  I have been told that new spares for the Hero3 are not supplied anymore.
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CurryKitten

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Re: GoPro Repair Service
« Reply #3 on: January 06, 2018, 11:32:02 AM »

Thanks for the info, unfortunately it is out of any sort of guarantee as I bought it 2 years ago and its been sitting unused since then in favor of my Mobius and Git2 which I also use as dashcams . The GoPro crashed during a firmware update and now is now just cycling through start up and shut down.  I have been told that new spares for the Hero3 are not supplied anymore.

Try them anyway - use the online chat.  Worst case scenario is they offer you a stupid discount and you tell them to shove it.

BigT

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Re: GoPro Repair Service
« Reply #4 on: January 06, 2018, 12:57:38 PM »

Try them anyway - use the online chat.  Worst case scenario is they offer you a stupid discount and you tell them to shove it.
LOL why not, I will give it a go, but I will probably go with another GitUp Git2 or Git3, my current one has been working daily as a dashcam for 23 months with no issues at all and pin sharp focus.
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bignose13

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Re: GoPro Repair Service
« Reply #5 on: January 07, 2018, 10:59:00 AM »

Why donít you just replace the motherboard
Itís really easy and like £50 or cheaper
I would anyway tbh
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BigT

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GoPro Repair Service
« Reply #6 on: January 07, 2018, 11:35:30 AM »

Why donít you just replace the motherboard
Itís really easy and like £50 or cheaper
I would anyway tbh
I suppose I could but what if itís not the motherboard? I suppose if that didnít fix it  I could break it for spares.
EDIT
Ive just searched the inter web and I canít find a replacement board for £50 that wonít attract customs duty and vat. Most if not all are in the USA and we all know the cost of that. Logically I paid £150 for the camera which has laid unused since purchase, if I add a motherboard at an imported cost of £75 the camera would owe £225 and is worth about £100 on eBay. Mmmmm.......Brand New top of the range GitUp Git3 dual camera is £93 on Banggood.

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« Last Edit: January 07, 2018, 12:06:57 PM by BigT »
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bignose13

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Re: GoPro Repair Service
« Reply #7 on: January 07, 2018, 02:34:10 PM »

Think youíve convinced yourself on the gitup 2 lol
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BigT

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GoPro Repair Service
« Reply #8 on: January 07, 2018, 05:24:25 PM »

I have but I also like the Git3 duo, with the second camera plugged in it automatically does PIP. Just for the hell of it I will take CKís advice and ring GoPro next week, just to see what discount I get offered.


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BigT

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Re: GoPro Repair Service
« Reply #9 on: January 09, 2018, 05:55:51 PM »

As CK intimated GoPro couldnt or wouldnt help unless I could provide an original invoice for the camera in my name, which I cannot. So instead offered me a 20% discount off full retail price for any camera, no thanks.  So I am starting a new thread.
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